Changes to the way people access Accident & Emergency services

nhs accessThe Scottish Government recently announced changes to the way people access Accident & Emergency services across the country to help keep patients and NHS staff safe. These changes are designed to encourage anyone with a non-life-threatening condition who would usually go to A&E to now call "NHS 24" on 111 first, day or night, to be directed to the right NHS service.

A new "Urgent Care Centre" has recently opened in Forth Valley Royal Hospital to support these national changes by providing local telephone and video consultations, as well as scheduled face-to-face appointments, where required. For more information, click here.

In addition, a new "Winter Zone" has been created on the NHS Forth Valley website with local health information and advice for the festive period, including pharmacy opening times on Christmas Day, Boxing Day, 1st and 2nd January. This can be accessed directly via the following link: Winter Zone

These changes to accident & emergency and urgent care will also be supported by a national TV, radio and digital advertising campaign, along with a national delivery of leaflets in January 2021.


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